At Ariahike.com, customer satisfaction is our top priority. If you’re not fully satisfied with your purchase, we’re here to help with clear and fair return and refund terms.

Return Eligibility
You may request a return within 7 days of receiving your order. To be eligible for a return:

  • The item must be unused, in its original condition, and in the original packaging

  • Proof of purchase (order number or receipt) is required

  • Returns must be requested within 7 days of delivery

How to Request a Return
To initiate a return, please contact us at [email protected] with the subject line “Return Request” and include:

  • Your full name

  • Order number

  • Reason for return

  • Photo of the item (if damaged or defective)

Once approved, we will provide instructions for returning the item.

Non-Returnable Items
The following items are not eligible for return:

  • Items damaged due to misuse or wear and tear

  • Custom or personalized products

  • Final sale or clearance items

Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5–7 business days

  • Refunds are issued via the original method of communication (note: as we only offer cash on delivery, refunds will typically be made through store credit or by customer service arrangements via email)

Late or Missing Refunds
If you haven’t received a refund after 7 business days of approval, please contact us at [email protected].

Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email [email protected] within 7 days of delivery.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us immediately (within 48 hours of delivery) with photos. We will send a replacement at no additional cost, subject to availability.

Contact Us
If you have any questions or need further assistance, please reach out to us:
Email: [email protected]